Warranty: Phoenix Pump, Inc. warrants to the original purchaser that our products will be free from defects in material and workmanship for the period that the manufacturer will warranty the item. We will rebuild or replace the item depending on what the manufacturer will allow.
Returns: We gladly accept all return items previously sold by our company as long as the boxes and items are in new condition. All returned items or shipments must have a return authorization number before they will be accepted. Return authorizations may be obtained by calling Kellie at 1-(800)-999-1175 or email her. All authorized return orders not due to our error will be charged a minimum of 20% restocking charge.
Same Day Shipping: We will ship out all orders for stock items that we receive before 1:00 PM CST. Please request this service if you desire your order to be shipped the same business day. We are glad to check stock and all lead times.
Sales Tax: Phoenix Pump, Inc. currently collects sales tax on non-exempt purchases in the following states: North Carolina, Arkansas, Texas, Louisiana, Georgia, Florida, Ohio, South Carolina and Virginia. If you are eligible for tax exempt status please submit a copy of your tax resale certificate so that we can maintain it on file for you.
Freight Paid Policy: Phoenix Pump, Inc. offers free UPS Ground shipping to the lower 48 states with orders totaling $199.00 or more not including sales tax. Alaska and Hawaii are not eligible for free ground shipping offer. Next Day Air, Second Day Air or 3rd Day Select services are available at addition charge. Gauge sticks and absorbent pads are exempt from the freight paid policy.
Privacy Policy:This privacy notice discloses the privacy practices for www.phoenixpumpinc.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through www.phoenixpumpinc.com, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us by emailing sales@phoenixpumpinc.com or by calling us at 1-800-999-1175. See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.
Security We take precautions to protect your information. When you submit sensitive information via www.phoenixpumpinc.com, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-999-1175 or via email at sales@phoenixpumpinc.com.
